We deeply value the confidence you have entrusted in us. If for any reason you find yourself unsatisfied with your purchase, we are committed to assisting you promptly.
Eligibility for Refund.
To qualify for a refund, please ensure that: Your refund request is submitted within 4 business days from the date of purchase.
The product or service is in its original condition, free from any alterations, and not excluded from our refund policy.
How to Request a Refund.
To initiate a refund request, kindly reach out to us via email or phone, providing the following details:
Your full name and contact information.
Order number and purchase date.
Reason for the refund request.
Our dedicated customer service team will promptly review your request and assist you through the refund procedure.
Refund Processing Time.
Upon approval of your refund request, we will promptly proceed to refund the amount to your original payment method. Please note that the processing time may vary depending on your payment provider.
Non-Refundable Items.
Please note that certain products or services are not eligible for refunds. These include, but are not limited to:
Downloadable products/services.
Customized or personalized items.
Services that have already been rendered.
Damaged or Defective Items
Should you receive a damaged or defective product, please contact us immediately. We will collaborate with you to address the issue and ensure a satisfactory resolution.
If you have any questions in relation to privacy matters or our privacy policy, please contact us by emailing us at: support@ifitit.com.au
